Refund and Return Policy

At Annai Electronics, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which products purchased from https://www.annaielectronics.com may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product is damaged, defective, or not as described

  • The product is wrongly delivered

  • The issue is reported within 7 days of delivery

The product must be:

  • Unused and in original condition

  • Returned with original packaging, accessories, manuals, and invoice

2. Non-Returnable Items

The following items are not eligible for return or refund, unless damaged or defective upon delivery:

  • Items damaged due to misuse, negligence, or improper handling

  • Products without original packaging or accessories

  • Clearance or discounted items (if mentioned at the time of purchase)

  • Customized or special-order products

  • Items restricted by manufacturer return policies

3. Return Process

To initiate a return:

  1. Contact our customer support via email or phone with your Order ID and issue details

  2. Share clear images or videos (if requested) for verification

  3. Once approved, we will provide return instructions

Unauthorized returns will not be accepted.

4. Replacement Policy

  • Eligible products will be replaced with the same item, subject to stock availability

  • If the same product is unavailable, a refund or store credit may be offered at our discretion

  • Replacement processing time may vary depending on location and logistics

5. Refund Policy

  • Refunds are initiated only after the returned product passes quality inspection

  • Approved refunds will be processed within 7–10 working days

  • Refunds will be credited to the original payment method

  • Shipping charges (if any) are non-refundable unless the return is due to our error

6. Shipping Charges for Returns

  • If the return is due to a defect, damage, or incorrect item delivered, return shipping costs will be borne by Annai Electronics

  • For other return reasons, shipping costs may be borne by the customer

7. Cancellation Policy

  • Orders can be cancelled before shipment by contacting customer support

  • Once shipped, orders cannot be cancelled

  • Refunds for cancelled orders will be processed as per our refund timelines

8. Damaged or Defective Products

  • Customers must report damaged or defective items within 24 hours of delivery

  • Unboxing video or images may be required for verification

  • Failure to report within the stipulated time may result in rejection of the return request

9. Exchange Policy

Currently, we do not offer direct product exchanges. Please follow the return process and place a new order if required.

10. Changes to This Policy

Annai Electronics reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be effective upon posting on the website.

11. Contact Us

For any questions or assistance regarding returns or refunds, please contact:

Annai Electronics
Website: https://www.annaielectronics.com
Email: admin@annaielectronics.com
Phone: 0413-2660521, +91 98943 15577